Responsible Gaming at jilioo

Our Commitment to Responsible Gaming

At jilioo, responsible gaming is not just a checkbox – it is a core part of how we operate. We believe that every player in the Philippines deserves a safe, fair, and transparent gaming environment. That means giving you real tools to manage your play, not just a disclaimer buried in the footer.

jilioo's responsible gaming framework is built around three principles: prevention, protection, and support. We work to prevent problem gambling before it starts, protect vulnerable players through account controls, and support those who need help through clear escalation paths and resources aligned with PAGCOR's responsible gaming guidelines.

Whether you're playing slots in Manila, betting on PBA games in Cebu, or enjoying live casino tables from Davao, jilioo's responsible gaming tools are available to you 24/7 from your account settings – no waiting, no complicated process.

21+ Age Policy – Strictly Enforced

Philippine law and PAGCOR regulations require that all online casino and sports betting players be at least 21 years of age. jilioo enforces this requirement strictly and without exception. Every new jilioo account goes through an age verification process before any real-money gaming is permitted.

During registration and KYC verification, jilioo requires a valid government-issued Philippine ID (such as a passport, driver's license, or UMID card) to confirm your date of birth. Accounts where age cannot be verified will be suspended until verification is completed.

If jilioo discovers that a player is under 21 years of age, the account will be immediately closed, all funds will be returned (net of any bonuses), and the incident will be reported to the relevant authorities as required by law. jilioo does not tolerate underage gambling under any circumstances.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you suspect a minor has accessed jilioo, please contact our support team immediately at [email protected].

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. The first step to getting help is recognizing the warning signs. jilioo encourages all players to honestly assess their gaming habits on a regular basis.

Common signs that gaming may be becoming a problem include:

• Spending more money on gaming than you can afford to lose
• Chasing losses – continuing to play in an attempt to win back money you've lost
• Lying to family members or friends about how much time or money you spend on gaming
• Neglecting work, school, or family responsibilities because of gaming
• Feeling anxious, irritable, or restless when you are not playing
• Borrowing money or selling possessions to fund your gaming activity
• Using gaming as a way to escape stress, depression, or personal problems
• Repeatedly trying to cut back on gaming but being unable to do so

If you recognize two or more of these signs in yourself, we strongly encourage you to use jilioo's self-assessment tools and consider activating one or more of the player protection features described below.

Self-Exclusion

Self-exclusion is one of the most powerful tools available to players who feel they need a break from gaming. When you activate self-exclusion on jilioo, your account is immediately suspended for the period you choose. During the exclusion period, you will not be able to log in, deposit, or place bets on the Platform.

jilioo offers the following self-exclusion options:

• Short-term cooling-off: 24 hours, 48 hours, or 7 days – ideal if you feel you need a brief break.
• Medium-term exclusion: 30 days or 90 days – suitable if you want a more extended pause.
• Long-term exclusion: 6 months or 12 months – for players who need a significant break from gaming.
• Permanent self-exclusion: Indefinite account closure with no option to reopen. This is the most serious option and is recommended for players who believe they have a gambling problem.

To activate self-exclusion, go to your jilioo account settings and select "Responsible Gaming" from the menu. You can also request self-exclusion by contacting our support team directly. Self-exclusion requests are processed immediately – there is no cooling-off period before the exclusion takes effect.

During any self-exclusion period, jilioo will also suppress all marketing communications to your registered email and phone number. We will not send you promotional offers, bonus notifications, or any other gaming-related communications while your exclusion is active.

Deposit Limits & Spending Controls

jilioo gives you full control over how much you deposit into your account. Setting a deposit limit is one of the most effective ways to keep your gaming within a budget you are comfortable with. Limits can be set on a daily, weekly, or monthly basis.

Once a deposit limit is set, it takes effect immediately. If you want to increase your limit, jilioo applies a mandatory 7-day cooling-off period before the increase takes effect – this gives you time to reconsider. Decreasing your limit, on the other hand, takes effect immediately with no delay.

In addition to deposit limits, jilioo also offers:

• Loss limits: Set a maximum amount you are willing to lose within a given period. Once the limit is reached, you will not be able to place further bets until the period resets.
• Session time limits: Set a maximum duration for each gaming session. When the limit is reached, you will receive a notification and be logged out automatically.
• Reality checks: Receive periodic on-screen reminders showing how long you have been playing and how much you have wagered during the current session.
• Wager limits: Set a maximum bet size per round or per day to prevent impulsive high-stakes play.

All of these controls are available from the Responsible Gaming section of your jilioo account settings. Our support team is also available 24/7 to help you set up any of these tools if you need assistance.

PAGCOR Responsible Gaming Resources

The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary regulatory body overseeing gaming in the Philippines. PAGCOR has established a comprehensive responsible gaming framework that all licensed operators are required to follow. jilioo operates in alignment with PAGCOR's responsible gaming standards.

PAGCOR provides resources and support for Filipino players who may be experiencing gambling-related problems. If you feel that jilioo's internal tools are not sufficient for your situation, we encourage you to reach out to PAGCOR's responsible gaming support services directly. PAGCOR's responsible gaming program includes counseling referrals, self-exclusion registry support, and educational resources for players and their families.

jilioo fully cooperates with PAGCOR's responsible gaming initiatives and will honor any exclusion orders or directives issued by PAGCOR with respect to individual players.

Tips for Healthy Gaming Habits

Even if you don't currently have a gambling problem, it's good practice to keep your gaming habits healthy. Here are some practical tips that jilioo recommends to all players:

• Set a gaming budget before you start and stick to it – treat it like entertainment spending, not an investment.
• Never chase losses. If you've hit your budget for the day, log out and come back another time.
• Take regular breaks during gaming sessions. Step away, have a snack, and come back with a clear head.
• Don't play when you're stressed, tired, or under the influence of alcohol. These states impair judgment and can lead to impulsive decisions.
• Keep gaming in perspective – it's one of many forms of entertainment, not a primary activity.
• Talk openly with family or friends about your gaming habits. Transparency helps keep things in check.
• Use jilioo's session time reminders so you always know how long you've been playing.
• Remember: the house always has an edge. Gaming is designed to be entertaining, not profitable in the long run.