Your privacy matters to us. This Privacy Policy explains exactly what personal data jilioo collects, why we collect it, how we use it, and the rights you have over your information.
Your Data, Your Rights. jilioo is committed to handling your personal information with transparency, integrity, and in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. By using the jilioo platform, you consent to the practices described in this Privacy Policy.
This Privacy Policy ("Policy") describes how jilioo ("we," "us," or "our") collects, uses, stores, and discloses personal information obtained from users ("you" or "your") of the jilioo website and platform (collectively, the "Platform"). This Policy applies to all registered users, visitors, and any other individuals whose personal data jilioo processes in connection with the Platform.
jilioo operates in the Philippines and is subject to the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We take our obligations under Philippine data privacy law seriously and have implemented appropriate technical and organizational measures to protect your personal information.
This Policy should be read alongside jilioo's Terms and Conditions, which govern your use of the Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.
jilioo collects the following categories of personal data from users of the Platform:
jilioo collects personal data through the following means:
jilioo processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age verification (21+ compliance) | Date of birth, KYC documents |
| KYC / Anti-Money Laundering (AML) compliance | Identity, KYC, and financial data |
| Processing deposits and withdrawals | Financial and identity data |
| Providing gaming and betting services | Account, usage, and game history data |
| Fraud prevention and platform security | Technical, financial, and identity data |
| Customer support and dispute resolution | Communications and account data |
| Responsible gaming monitoring | Usage, game history, and account data |
| Marketing communications (with consent) | Contact and preference data |
| Legal and regulatory compliance | All categories as required by law |
Under the Data Privacy Act of 2012, jilioo processes your personal data on the following legal bases:
jilioo does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
All third parties with whom jilioo shares personal data are required to handle that data in accordance with applicable data privacy laws and jilioo's data protection standards.
jilioo retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specific retention periods include:
After the applicable retention period, jilioo will securely delete or anonymize your personal data in accordance with our data disposal procedures.
jilioo implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While jilioo takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilioo will notify you and the National Privacy Commission (NPC) in accordance with the Data Privacy Act of 2012.
jilioo uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and analyze Platform usage. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilioo Platform.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilioo:
To exercise any of these rights, please contact jilioo's Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy. jilioo will respond to all verified data privacy requests within fifteen (15) business days, in accordance with the Data Privacy Act of 2012.
If you believe jilioo has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The jilioo Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jilioo does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has provided personal data to jilioo, please contact us immediately at the details provided in Section 13 so we can take appropriate action.
jilioo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will notify registered users by email and by posting a prominent notice on the Platform. The date of the most recent revision is always displayed at the top of this page.
Your continued use of the jilioo Platform following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how jilioo protects your personal data.
jilioo has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or jilioo's data processing practices, please contact our DPO:
Data Protection Officer – jilioo
Email: [email protected]
Please include your full name, registered account username, and a clear description of your request or concern. jilioo aims to acknowledge all data privacy inquiries within five (5) business days and to resolve them within fifteen (15) business days.
For complaints that remain unresolved after contacting jilioo's DPO, you may escalate your concern to the National Privacy Commission of the Philippines.
Six core commitments that define how jilioo handles your personal data every day.
Every piece of data you send to jilioo travels through 256-bit SSL encryption. Your login credentials, financial details, and personal information are protected end-to-end, every single session.
jilioo does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the Platform and comply with Philippine law. Full stop.
jilioo has a designated DPO responsible for overseeing data privacy compliance under the Data Privacy Act of 2012. You can reach our DPO directly for any privacy-related concern.
All of jilioo's data processing activities are designed to comply with Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission of the Philippines.
Access, correct, delete, or export your personal data at any time. jilioo's support team processes all verified data privacy requests within 15 business days, as required by Philippine law.
Changed your mind about promotional emails? You can withdraw your marketing consent at any time from your jilioo account settings or by contacting our support team directly.
Now that you know how jilioo protects your data, it's time to enjoy the game. Hundreds of slots, live casino tables, sports betting, and more – all secured by industry-leading data protection.
21+ only. Play responsibly. Gaming is for entertainment purposes only.